Heating your home

If you live in Fife and are struggling to heat your home, the free Cosy Kingdom energy advice service can help you and your family keep warm and save money.

Many of the homes in Fife leak heat and heating systems can be inefficient or hard to control. Add to that, rising gas and electricity costs, and trying to keep your home warm can be a worry.

Cosy Kingdom is there to help! This free and impartial service is open to all tenants and homeowners and has already helped over 5,000 Fifers – why not join them?  See contacts below for how to get in touch:


To request a Cosy Kingdom, free home energy visit, please complete the attached "Do it On-line" e-form:  Cosy Kingdom Referral Form .


Switching Energy Supplier

It’s worth shopping around to find a cheaper tariff.  Not-for-profit, Citrus Energy can carry out an energy supplier comparison and switch for you – please contact Citrus Energy on 0800 221 8089.

Smart Meter

Your energy supplier may have contacted you about fitting smart meters.  What's in it for you?

  1. No more manual meter readings, estimated bills or back bills.
  2. You will have access to more detailed information about your personal usage that can help you to decide about switching and using energy more efficiently.

You will be offered a digital 'in-home' display with the smart meter - this will show you how much energy you are using and an approximate cost of that energy.   This will help you to make small changes in your energy use, that can save money on your bills.  You can see how much it costs you leaving on lights that you aren't using, or how much your usual washing machine programme costs to run.

Your energy supplier cannot use your smart meter data for purposes other than billing, unless you give them permission.

For more information see Smart Meters Factsheet



National Assistance Schemes           

You can make a claim for Winter Fuel Payment – eligibility criteria apply;  it is open to all owners and tenants. For further information see Winter Fuel Payment

Cold Weather Payment (different from Winter Fuel Payment) – eligibility criteria apply.   You won’t need to apply for the payment, it will be paid automatically with benefits. For further information see Cold Weather Payment

Warm Homes Discount Scheme – Your Energy supplier may provide an annual rebate to customers, eligibility criteria apply  – the core group will be in receipt of guaranteed credit element of Pension Credit; the broader group – will be on a low income or in receipt of certain means tested benefits.  For further information see Warm Home Discount

Speak to your energy supplier if you are experiencing difficulties in paying your bill.  Some companies have trust funds to assist customers; their staff can advise you how to make an application.

Ask your Energy supplier about the 'Priority Services Register'

Services include the option of having bills in Braille or large-print text; being notified of planned power outages and assistance with alternative facilities for cooking and heating if your energy supply is interrupted.  Contact your Energy supplier to find out full details of what they can offer to assist you,


Remember, YOU can also help reduce your energy bills - here are some Energy tips for in and around the home.

Keeping Warm

  • Aim for 21°C (70°F) in your main living area (23°C if vulnerable) and 18°C (65°F) elsewhere
  • Covering radiators, vents or heaters with furniture, curtains or other items can restrict the heat and is dangerous
  • Regular servicing and cleaning helps keep a heating system efficient. If a system is old (over 15 years) consider replacing it
  • Use your heating controls: thermostats (boiler and room), thermostatic radiator valves, programmers/clocks, input/output/boost controls on storage heaters. The hot water tank thermostat should be set at 60°C (140°F)
  • Switch your heating off in summer
  • Wearing a number of layers of thin clothing will keep you warmer than one thick layer
  • Don't use an oven to heat the kitchen
  • Insulate - Up to 33% of heat can be lost through un-insulated walls, up to 25% can be lost through an un-insulated roof/loft, and up to 20% can be lost through ventilation and draughts

Running Water

  • Showers use only two-fifths of the hot water needed for a bath
  • Overfilling a bath can waste hot water


  • Use energy efficient bulbs
  • If leaving a room, turn the lights off


  • Buy efficient - most electrical appliances on sale now display how energy efficient they are
  • Equipment left on stand by is still using electricity - switch them off at the plug
  • A fridge/freezer sited next to a heat source will have to work harder to keep cool


Euphene Shek, Lead Officer (Fuel Poverty) 
Tel: 03451 55 55 55 + Ext 44 45 47 Contact Euphene Shek online
By Post: Rothesay House Rothesay Place Glenrothes Fife KY7 5PQ
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